8 years ago I worked at Boots and was trained to serve on the photo counter.
I became aware of various rules and regulations when it came to printing and was shocked at how strict we had to be.
We had to look out for photos of naked children, which was understandable but also a shame when it was innocent parents capturing a cute photo of their child.
I remember the manager of the photo centre telling me that he had to report one photo to the police, it was a photo of thousands of pounds. As it happened around the time a briefcase of money had been stolen from a bank. It all turned out to be innocent but we had to be so careful.
So you can imagine how I feel right now, after looking into the envelope which I picked up from Asda earlier on today, expecting to find photos of my children, to see nothing. No photos whatsoever.
I only ordered five, two were 8 x 10's which are in the envelope but the three 5 x 7's are nowhere to be seen.
It might only be three photos. But these three photos are of my children. And after a phone call to Asda are untraceable. They are no longer on their system, and there was no error message so they were printed out.
So where are they?
Photos of my children.
All would possibly be forgiven if this was the first time Asda had done this.
But it's not.
It's the second time.
Twice Asda have completely lost photos of my children.
Both times I've been simply told to go down again, take my SD card and they will print the images again, for free.
Except I have to get there, with a 3 year old and a baby.
A 3 year old and a baby who are very impatient and only just allowed me to print the photos in the first place.
Just "popping" to Asda isn't as easy as it sounds.
And if I want to completely over-react then I could complain about the fact I need to put petrol in my car to get to Asda. It's a journey I shouldn't be making.
There are such strict rules about the photos I can get printed, about safe guarding my children online even, yet Asda can quiet easily misplace my photos, and expect them simply saying sorry to be acceptable.
I want to know where my photos have gone.
Who on earth has been given these photos by mistake?
Who on earth did this even happen?
Why was my receipt not checked. My receipt clearly saying FIVE photos. You can clearly see by simply looking in the envelope that there are only TWO photos.
I can't understand how such a simply procedure is such a hard task for these members of staff.
I trusted Asda with my photos, and TWICE they have betrayed my trust.
The fact that the response so far has been simply "oh, sorry about that" is not good enough. They clearly don't see this as important and clearly can't see why I am so angry.
It's not like it's photos from a night out with girlfriends.
It's photos of MY CHILDREN!! My YOUNG children.
TWICE!!! (did I mention that??)
Now, I am not suggesting that any member of the Asda staff have stolen my photos, but who can be sure.
And if these photos have been given to someone else, then how can they be sure that these people will not use my photos inappropriately.
And that makes me feel sick.
I actually wonder if the staff on the photo counter have even thought about that. Have they even thought about who they have mistakenly given photos of my children too?
The whole time I worked at Boots we didn't once misplace anyones photos, and we were a lot busier than Asda because we were the only place in that town that offered photo processing.
Something is going seriously wrong for this to have happened twice.
Other than the fact that these photos have been lost and are no where to be seen, I'm also really annoyed at the inconvience of it all because, as with the photos before, these were a gift for my nan who lives in Somerset, 280 miles away from us.
Each time my reporting of the missing photos has been met with a non-sincere apology and a simple "have a reprint for free" attitude.
Last time I accepted a refund of the photos I hadn't recieved and left without making a fuss, simply because it was winter, my boys were freezing in the car with my mum whilst I ran inside to sort this mess out.
This time, I won't walk away.
Asda, I await your explanation and solution.